Frequently Asked Questions (Memberships)
Q: Is there a commitment length for each membership?
A: Yes, the Footy with Friends is our ONLY month to month, auto recurring membership, that can be canceled online at any time.
First Step to Greatness and Path to Pro both require a 3 month minimum commitment. This requirement is to truly commit to the process, and get clear improvement by being consistent with your training and education.
Q: I cannot commit to being on the fields every week, do I still have training options?
A: YES! We still offer pay as you go sessions. The membership is heavily discounted and provides great value for the price - but we get it, not everyone has the flexibility to schedule weekly or more. You can still purchase SESSION PASSES for single sessions (or purchase multiple sessions at the same time). However, we have learned in the 18+ years of coaching that the best results truly come from those who are consistent and feel supported in their endeavors.
Q: If I’m a member can I schedule with any coach, standard or elite?
A: YES! Members have access to all coaches.
Q: What if I go out of town? Or if the coaching staff go out of town?
A: Members have access to our training library, so players should work on their own with their prescribed at home workouts if you need to skip on field sessions (some will be on the ball, some may be agility and speed, etc. These are based on each player's needs.) If one of our coaches goes out of town, you can schedule with a different coach. In the event that no coach is available your membership will be extended for each day the coach is not available (not including black out dates).
Q: Unlimited Group Sessions? Like, for real?
A: Yes! If you have unlimited groups as part of your membership, you can literally come to any group (that is appropriate based on your age/skill level) that is offered! Sometimes, you may be the only one registered for the group - if that happens, we convert the group lesson into a 45 minute private session. Win-WIN!
Answer Part 2: One of our goals in providing unlimited access to groups is to help busy families. Our goal is to develop a COMMUNITY of players who enjoy spending their time with us on the fields to get better and have fun.
We think that scheduling a private session with one of our coaches before or after a group would be a great way to take advantage of the membership, make new friends, and apply what you’ve been learning in your private session in a more game-like situation with like-minded players. This also allows parents two or more hours to get more things done while your player is at the field with us!
Q: What if I need help with your new scheduling system, UpperHand?
A: The transition to our new scheduling system may get frustrating at times. Feel free to contact us directly for help, 619-816-0949! Once you use it a few times, it is really easy to add sessions, track sessions, cancel memberships, get discounts on other purchases and more! We’re happy to help you get your player on the fields with us with as little work as possible. CREATE YOUR NEW LOGIN HERE
Q: I purchased a package while you offered them, what happens to my unused sessions?
A: We will honor your previously purchased sessions and all unused sessions will be transferred over to our new UpperHand account!